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Home » FAQ

FAQ


What is applebooks.org?

applebooks.org is India’s premium online book store for Children Books. We, Apple Publishing International Pvt Ltd are a leading Children’s book publishers in India with the catalogue size of more than 750 active titles. Our vision is to create exciting, interactive books both to inspire and encourage children to learn and nurture their talents.

 

The content of the books were created by Academicians and by our editorial team who devotes their best to produce finest literature for the young minds. The range of titles is wide and varied. Apple Books are written according to the age group of children’s. It comprises of categories such as, Early Readers, Picture Books, Colouring & Activity, Story Books, Work Books, Puzzles, Magic Books, Charts, Young Reference and much more. The list continues to grow at the rate of about 100 new titles per year.

 

Where are the offices of Apple Publishing Intl P Ltd located?

Our office is in Chennai where our warehouse is also located. All the orders are shipped centrally from our Warehouse, Chennai.

 

How will I know if you have received my order?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id confirming the order along with all the details such as order number and the list of items ordered.

 

How do I check my order status?

We will ship within 48 hrs of receiving the order. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 48 hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 48 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, all relevant shipping details will be mentioned for your easy reference.

 

Is it safe to use my Credit Card Online at Apple Publishing Intl P Ltd?

We have partnered with India’s leading payment gateway providers like CC Avenue. CCavenue has 128 bit SSL encryption, and is also Verisign secured. You information is completely in safe hands.

 

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hrs and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cheque) within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can add the same to your wish list and we will notify you when the stock item becomes available.

 

How long will it take to receive my orders?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

 

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

 

Who pays for the shipping charges?

Apple Publishing Intl P Ltd provides free shipping on all items if your total order amount is more than Rs. 1000. Otherwise Rs. 50 or 10% of the invoice amount whichever is higher is charged as shipping charges.

 

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

 

What is your Return Policy?

We have a ‘no questions asked’ 7 day return policy only on un-opened items. Also please ensure that while returning the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer. In case of damage to the original packaging or the goods Apple Publishing Intl P Ltd reserves the right to determine a fair value of the product on return and the same shall be binding on both parties. Please send us a mail at cs@applebooks.org or call us on +91 044 3244 0099 to obtain a Return Receipt Number before you ship the item back to us. No goods will be accepted without a Return Receipt Number.

 

For goods bought on MRP, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account

 

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days

 

For products which are incorrectly shipped, damaged in transit, with defects please send us a mail at cs@applebooks.org or call us on +91 044 3244 0099 to obtain a Return Receipt Number. We will pay the return shipping charges and will send a replacement within 10 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.

 

What options do I have while making payment?

We accept payments by debit or credit card and also through Net Banking.

 

Credit Cards - We Accept MASTERCARD, VISA, DINERS CLUB

 

Debit Cards - We Accept Visa Electron of Axis Bank, Barclays Bank, Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank, Punjab National Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India & Yes Bank

 

Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank